# 8. Content Management

This area focuses on managing the content of information products, as well as the management of information development teams. It addresses Web content development, including the basic features of Web sites and general guidelines for developing Web-based content. It also covers the uses of social networks, wikis, blogs, microblogs, videos, and podcasts in working settings. From a teaming standpoint, it covers the roles and practices for managing content and roles across a work team.

## Reading

| Technical Communication Today | Technical Communication    |
| ----------------------------- | -------------------------- |
| 3. Working in Teams           | 4. Writing Collaboratively |

## Learning Objectives

* Describe the basic features of a website and how to set up and use websites in the workplace.
* Discuss techniques and practices of collaborative writing and content strategy.

### Recall key terms and facts about team communication and collaboration, and managing the content of information products  

The four stages of forming a work team and their sequence (according to Tuckman). 

Key facts about writing for websites:

1. The basic features of a website and how they are navigated by the reader 
2. The guidelines for determining the number of levels needed in a website 

The different types of websites used in the workplace and what they are commonly used for: 

1. Social networks 
2. Wikis 
3. Blogs 
4. Microblogs 
5. Video and podcasts 

### 
Understand the concepts, principles and techniques used when communicating and collaborating in teams, and managing the content of information products 

The five techniques that are commonly used for generating new ideas: 

1. Logical mapping 
2. Brainstorming 
3. Freewriting 
4. Outlining/Boxing 
5. Journalist’s questions 

Understand how to set up and use in the workplace: 

1. Websites 
2. Blogs and microblogs 
3. Social Networks 

How to work collaborate effectively in technical writing teams: 

1. The responsibilities of each of the four typical roles in a technical writing team  
2. What happens to collaborative technical writing teams in each of the different stages of Tuckman’s team-building process 
3. The strategies for managing successful virtual collaborations 
4. How to improve the quality of a collaborative writing team 

   1.

   ```
   quality feedback loops 
   ```

   2. measuring outcomes against “metrics”  
   3. team performance reviews 


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